Frequently Asked Questions

Frequently Asked Questions

Q. How does the pricing work?
A. Mississippi Tent charges for a one-event usage. Each rental is for a maximum of
    1-4 days—starting from the day of delivery—depending on the product rented.

Q. How and when do I pay?
A. A reservation deposit is due at time of the original order. All orders must be paid in     full upon installation for the event. We accept MasterCard, Visa, a check or cash.

Q. When should I make my reservation?
A. Early planning ensures product availability. It is always best to make a reservation
    at your earliest convenience. We take reservations for many events a year or so in     advance. We also take orders for same day events.

Q. What if I need to change part of my order?
A. We are a very customer service oriented company. We realize things do change in     event planning and we welcome your call or visit.

Q. Is there a fee for delivery and pickup?
A. Yes. Fees are determined by your location.

Q. Can I specify a certain time for delivery and pickup?
A. Specific times can be ordered for additional fees. Standard deliveries or pickups are     scheduled AM or PM.

Q. What if I’m not home when the truck arrives?
A. Please call our office and instruct where items are to be placed. Also, we would like     all phone numbers you have available so our drivers may contact you. If you have left     no instructions and we arrive, it may cost and extra trip fee.

Q. What type of service can I expect when the truck arrives?
A. Standard delivery/pickup is for drop off only. If delivery is to be made to a specific     floor or if a delivery destination requires extra time, an additional labor fee will     apply. Our personnel are instructed to neatly stack all items in a mutually convenient     place. If you desire all or some of the items to be set up, please inform your     salesperson at time of order. This allows us to place your order on a truck with the     needed personnel to handle your request…please note, there is a fee for set-up and     tear-down.

Q. What is my responsibility for merchandise return?
A. You have full responsibility of all rental equipment until a representative of Mississippi     Tent arrives. After weekend events we start picking up orders Monday-Tuesday. If you     have only requested a standard delivery and pickup, please have all rental equipment     broken down or placed in an accessible area for pickup.

Q. What happens if an item is broken, damaged or missing?
A. A replacement fee will be charged for all items broken, damaged or missing.

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